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Changing the digital ecosystem for big companies takes a minimum of 3 to 4 years to set up and implement. Only after a couple of years can the transformation of this magnitude be assessed and adequately measured. This is what our team has done for one of the biggest Pharma companies in the world.

We have supported the establishment of Centers of excellence, shaped processes, and set up their KPI framework. In addition, we were also heavily involved in the implementation phase where our team made sure that the transition happens smoothly. From onboardings and trainings to process monitoring, tracking and compliance.


  • 79 %
    time reduction
  • 30 %
    cost optimization
  • 40 %
    adoption rate increase
Big thanks to the CMG teams for all the efforts put in our relationship and model so far – what a journey, the team definitely should feel proud!
Global Digital Operations – Digital Delivery | CH


Speeding up production & delivery, reducing costs and number of agencies, increasing efficiencies by eliminating duplication, and ensuring consistency and compliance within a multinational company is never easy.

Running a digital transformation - changing existing processes, setting up a new framework, and successfully implementing the model both globally and locally - is the cornerstone behind any successful business. And a real challenge to get it right.


The discovery phase was a critical step. Through key stakeholder interviews, we discovered business goals, plans, and the challenges the company faced.

To establish a true partnership means to ensure openness and transparency. Our digital experts mapped out requirements and provided risk assessment for the new model establishment and implementation.
It funnels through the Digital Centers of Excellence, providing a vital step in digital transformation.

With the CMG DOiT model, our proven framework for digital excellence, we set up a new digital ecosystem with technology supporting the client's business growth.
Case studies